The Consumer Protection Act 68 of 2008 (CPA) is a safety net for consumers; it protects consumers from misleading, unfair or fraudulent conduct and seeks to promote a fair, accessible
More infoPromotional competitions (Consumer alert)
Direct marketing (Consumer alert)
Scenario: On 23 February 2021 Mr Abe received a call from Q Connect promoting fibre internet packages for a reasonably low price, and signed up on the very same day.
More infoBait marketing (Consumer alert)
Complaint: I saw an advertisement that potatoes are on sale for R10 less than their usual price, but when I went to the store to purchase the goods that same morning,
More infoOnline shopping (Consumer alert)
Online shopping is convenient, in that you can shop around, find the best prices, and have your packages delivered right to your doorstep without ever having to leave the comfort of
More infoBlack Friday: How to stay out of trouble (Consumer alert)
On Friday, November 26, South African consumers will start queuing at the break of dawn and online shoppers will be glued to their computer screens as the annual shopping craze
More infoYour right after a repair has been carried out (Consumer alert)
Complaint: I bought a lawnmower from a second-hand shop on 14 July 2020. Within a month; I started having problems with the mower, I took it back to the supplier who examined
More infoVictory for consumer protection and consumer goods and services
The Consumer Goods and Services Ombud (CGSO) has welcomed the ruling by the High Court of South Africa, Gauteng Division, in the matter between the Consumer Goods and Services Ombud
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