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Our Services

What the Department of Economic Development, Environmental Affairs and Tourism Offers

Economic Growth
Business Regulation
Tourism
Environment
Support & Governance
Innovation

Local & Regional Economic Development (LRED)

Funding and technical support for qualifying projects, ensuring sustainability and impact.

Enterprise Development

Financial and non-financial assistance, MSME strategies, Imvaba Fund support, and training.

Trade & Sector Development

Facilitating investment and supporting clusters in automotive, agro-processing, green economy, tourism, and more.

Business Regulation & Governance

Licensing, compliance inspections, enforcement, and consumer education workshops.

Consumer Protection

Consumer Protection Mediate, complaint resolution, awareness campaigns

operates a dedicated call centre call center number is 0860007255.

Consumer Protection Act, No. 3 of 2018

The Consumer Protection Act (CPA) No. 3 of 2018 safeguards your rights as a consumer, ensuring fairness, safety, and transparency in the marketplace.

Under the CPA, you are entitled to:

  • Fair treatment and safe, quality goods and services.
  • Clear, accurate information about products and services.
  • Protection against harmful products, misleading advertising, and unfair contracts.
  • Rights to refunds, repairs, or replacements for defective goods.
  • Access to dispute resolution through the National Consumer Commission (NCC).

Learn more and access the legal texts:

Tourism Development & Regulation

Infrastructure development, marketing the province, partnerships, and implementation of the Tourism Master Plan.

Environmental Management & Protection

Environmental impact assessments, compliance, waste and air quality management, biodiversity and climate response.

Expanded Public Works Programme (EPWP)

Employment and skills through waste management, conservation and environmental projects.

Support to Public Entities

Oversight and governance of ECDC, Coega, East London IDZ, Parks & Tourism Agency, Liquor & Gambling Boards.

Human Resource Management

Recruitment, training, wellness, and equity programmes for departmental staff.

Governance, Risk & Audit

Audit, risk management, anti-fraud and compliance to ensure accountability.

ICT & Knowledge Management

Digital transformation, records management, helpdesk, and cybersecurity.

Communications

Stakeholder engagement, media relations, social media and event profiling.

Organisational Development

Service delivery models, job analysis, structure alignment and service charters.